How can I contact the office after hours?
The people who answer your questions and book transportation at MMT know our business inside and out. They’ve been on the administrative end as well as the patient care and... Read more
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I am only able to call after work, when your sales/dispatch lines are closed. What can I do?
The best way to receive a quote or a call back after hours is through our email system. The email requests are sent directly to the on-call supervisor who will... Read more
What time do you close?
MMT operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our dispatch center during normal office hours. Customers who contract with us and... Read more
The Medicare office says this is not medically necessary transportation and will not cover costs, however, my relative does not have anyone to care for him at the current location. Can you help?
Medicare will not cover long distance non-emergency medical transport. They view this type of move as a move of convenience. Even though it is imperative that your brother be close... Read more
Can I pay in installments or will I receive a balance after the trip?
To book a transport and reserve a date, we require a 50% deposit that is fully refundable as long as we are given a 72 hour notice prior to the... Read more
Is it possible to split the cost of transportation?
Absolutely. We can split payments between family members and then send a paid invoice to each of you for your records. In addition, we can accept partial payment by credit... Read more
What types of payment do you accept?
We accept most major credit cards including Visa, MasterCard, Discover, American Express, as well as personal checks, cash, bank wire and bank debit cards. We DO NOT charge you a... Read more
What information do I need to provide in order to receive a quote?
All that we need is the city and state (or zip codes) of the two locations. We also need a contact name, phone number, and email address. If you request... Read more
How do you calculate the cost of a transport?
Transports across state lines and across the country are calculated per transport based on the specific city and state on each end. We do not charge a base rate plus... Read more
Why are your vehicles better than vehicles of other medical transport companies?
Our medical transport vans are the result of a few trial runs with different vehicles over the years. We began with Chrysler Town and Country Minivans. They were the smoothest... Read more